FAQ
We don’t know why one sock always disappears in the wash, but we do know about Graphiby orders, sizing, shipping and returns. Scroll on.
Orders & Shipping
Contact us as soon as possible with your order number. Because every item is made to order, changes and cancellations may no longer be possible once production begins. Our printers move quickly when nobody asks them to.
Contact us immediately and we’ll do our best to update it. Once your order enters production or has been shipped, we cannot guarantee that the address can be changed. Additional delivery costs may apply if an order must be resent because the original address was incorrect or incomplete.
We ship to most destinations worldwide. Enter your address at checkout to see whether delivery is currently available in your location.
Graphiby works with trusted production partners in different regions. Where possible, your order will be fulfilled close to your delivery location. Product availability may occasionally mean it ships from another facility.
Every Graphiby item is made especially for you, so please allow time for both production and delivery.
- Production usually takes 2–7 business days.
- Australian delivery usually takes approximately 3–8 business days after production.
- International delivery usually takes approximately 10–30 business days after production.
These are estimates rather than guarantees. Public holidays, customs, busy periods and carrier delays can occasionally make your parcel take the scenic route.
Shipping is calculated at checkout based on your destination and the products in your order.
Yes. Once your order ships, we’ll email you a tracking link. If it hasn’t appeared, check your spam or junk folder before launching a full-scale investigation.
Some products may be made at different facilities, so your order can occasionally arrive in separate packages. You’ll receive tracking information for each shipment. Nothing has escaped, the rest is simply travelling separately.
International orders may be subject to customs duties, taxes or import fees charged by the destination country. These charges are not included in your Graphiby order and are the customer’s responsibility.
Tracking can sometimes pause between carrier scans. Please allow a few business days for another update. If your order has passed its estimated delivery window or appears to be lost, contact us with your order number and we’ll investigate.
Products & Sizing
Check the size guide on the product page and compare its measurements with a similar garment you already own. Don’t rely only on your usual size, apparently, S, M and L enjoy meaning different things everywhere.
Small measurement variations can occur during manufacturing.
Many Graphiby products have a unisex fit, but not every item does. Check the product title, description and size guide for the exact fit before ordering.
Materials vary between products. You’ll find the fabric composition and other important details on each product page.
Our products are professionally produced using the printing method best suited to each item. Most apparel uses direct-to-garment or direct-to-film printing to create detailed, colourful and durable designs.
We work hard to represent every product accurately. However, screens display colours differently, and slight variations in colour, print placement or print size may occur depending on the garment, fabric and size. Think “uniquely yours,” not “mysteriously different.”
Some freshly printed garments may have a temporary scent or light pre-treatment residue from the printing process. This is normal and should disappear after the first wash.
Returns & Order Problems
Because every item is made to order, we do not accept returns or exchanges for change of mind, choosing the wrong size or selecting the wrong colour.
Please check the product details and size guide carefully before ordering. This policy does not limit any rights you may have under Australian Consumer Law. For more information, please see our Return and Refund Policy.
Contact us as soon as possible, ideally within 14 days of delivery, with your order number and clear photos showing the problem. We’ll review everything and arrange an appropriate replacement or refund.
Please don’t return an item unless we ask you to. We dislike surprise parcels almost as much as you dislike surprise defects. For more information, please see our Return and Refund Policy.
Product Care
Give it a little love and it should stay looking good:
- Turn the garment inside out before washing.
- Machine wash cold on a gentle cycle.
- Use a mild detergent and do not bleach.
- Air dry whenever possible or tumble dry on low.
- Do not iron directly over the printed design.
- Do not dry-clean unless the product label says otherwise.
Your dryer may be powerful, but this isn’t the moment to prove it.
About Graphiby
Instead of producing piles of clothing and hoping somebody buys them, we make each product after an order is placed. This helps reduce unnecessary overproduction while giving every design the attention it deserves.
Graphiby is an Australian-based independent brand creating bold graphic apparel for people who prefer wearing a little personality.
Not yet, but the creative laboratory is bubbling. Follow Graphiby on social media or join our newsletter to hear about custom designs, new releases and upcoming collections.
E-mail us at support@graphiby.com and include your order number if your question relates to an existing order. We aim to respond within 1–2 business days.
If your question isn’t answered here, send us a message via support@graphiby.com