Return and Refund Policy

RETURNS

At Graphiby, every printed product is made specifically after an order is placed. This policy explains when we can provide a return, replacement or refund. Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded, including rights under the Australian Consumer Law.

Made-to-Order and Change-of-Mind Returns

Except where required by applicable consumer law, we do not accept returns, exchanges, refunds or replacements because you changed your mind, selected the wrong size, colour or style, or entered incorrect order details. Please review the product description and size guide carefully before ordering.

Cancellations and Order Changes

Contact support@graphiby.com as soon as possible if you need to change or cancel an order. Production can begin quickly, so we cannot guarantee a change or cancellation after an order has entered into production. Any mandatory cancellation rights under applicable law remain unaffected.

Damaged, Faulty, Misprinted or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, faulty, misprinted, materially different from its description, or not the item you ordered, contact support@graphiby.com as soon as reasonably possible.

Please include:

• Your order number and the email address used at checkout
• A brief description of the problem
• Clear photographs of the item, the problem, and the packaging or shipping label where relevant

To help us raise the issue promptly with our production partner, we ask that you contact us within 14 days of delivery where possible. This request does not impose a time limit on any statutory rights that may continue for longer.

After assessing the issue, we will provide the remedy required by applicable law. Depending on the circumstances, this may include a replacement, refund or another appropriate remedy. You may not need to return the affected item.

EXCHANGES

We do not offer direct exchanges for an incorrectly selected size, color or style because each replacement would need to be produced as a new order. If we supplied an incorrect or faulty item, contact us under the section above so we can provide an appropriate remedy.

Authorized Returns

Do not mail an item back unless Graphiby has instructed you to do so. If a return is required, we will provide the correct return instructions and destination. Do not send returns to the address printed on the original shipping label, as it may be a fulfilment facility that cannot process customer returns.

Where required by law, Graphiby will cover or reimburse reasonable return postage for an item confirmed to have a problem. Items sent elsewhere or returned without instructions may not reach us.

Items Not Eligible for Voluntary Change-of-Mind Returns

• Our no-change-of-mind policy applies to all made-to-order Graphiby products, including:
  •  Standard made-to-order apparel and printed products
  • Custom-made or personalized products
  • Limited-edition, sale or clearance items
  • Gift cards

These exclusions apply only to voluntary change-of-mind returns. They do not affect any remedy available for faulty, damaged, misdescribed or incorrectly supplied products.

 

REFUNDS

If a refund is approved, it will be submitted to the original payment method as soon as reasonably possible and within any timeframe required by applicable law. Your bank, card provider or payment service may require additional time to display the funds.

If 15 business days have passed after we confirm that a refund was submitted and you have not received it,

contact support@graphiby.com.

Customers in some locations may have mandatory cancellation, withdrawal or return rights. Where those rights apply, they take priority over any inconsistent part of this policy.

For eligible consumers in the European Union or European Economic Area, this generally includes a right to withdraw within 14 days after the last item in the order is delivered. Legal exceptions may apply, including certain personalized products. Contact us to exercise any applicable right.

Contact Us

For questions or order issues, email support@graphiby.com and include your order number whenever possible.