Shipping policy

 

SHIPPING AND DELIVERY

Graphiby Studios ships print‑on‑demand products from Australia, and each order is made especially for you. This means delivery time includes both production and shipping. Production times are estimates only and may vary during peak periods such as holidays.

ORDER PROCESSING

• Orders are printed on demand once payment is confirmed.
• Production usually takes 2–4 business days before your order is dispatched.
• Orders placed on weekends or public holidays are processed on the next business day.

AUSTRALIAN & NEW ZEALAND SHIPPING

Adjust the services, carriers and timeframes below to match what you actually use.

• AU Standard shipping – Estimated 6–8 business days after dispatch, via a standard postal or courier service.
• AU Express shipping – Estimated 3–4 business days after dispatch, via an express postal or courier service.
• AU Premium/Next‑day (if offered) – Estimated 1–3 business days after dispatch, available only to eligible postcodes.
• NZ Standard – Estimated 7–11 business days after dispatch.
• NZ Express – Estimated 4–7 business days after dispatch.

For remote areas (including some parts of NT and WA), please allow an additional 2–3 business days on top of the above estimates.

INTERNATIONAL SHIPPING

Only include regions you actually ship to.

• United Kingdom & Europe – Standard shipping estimated 8–12 business days after dispatch.
• United States & Canada – Standard shipping estimated 8–12 business days after dispatch.
• Asia Pacific & rest of world – Standard shipping estimated 8–12 business days, express options 5–7 business days where available.

International orders may be subject to customs inspections, duties and taxes, which are the responsibility of the recipient and can affect delivery times.

CHRISTMAS AND PEAK‑PERIOD GUIDANCE

During busy periods (for example, November–December or major sales events), delivery times may be longer than usual. For the best chance of pre‑Christmas delivery to Australian addresses, Graphiby Studios recommends choosing an express service and placing your order as early as possible before the advertised cut‑off dates.

TRACKING, DELAYS AND ISSUES

• Most orders receive a tracking link by email once dispatched; tracking availability may vary by carrier and destination.
• Shipping timeframes are estimates only and not guaranteed; Graphiby Studios is not responsible for delays caused by carriers, customs, or circumstances beyond our control.
• If your order has not arrived within the estimated timeframe, please contact our support team at support@graphiby.com with your order number so we can assist.